Анализ исполнения обращений граждан, взятых на контроль в разрезе структурных подразделений за 1-е 2019 г.

05 июля 2019

Наименование структурных подразделений	Взято на контроль, всего	Исполнено				На исполнении
		Всего		В т. ч. с нарушением
		1-е пол.2018	1-е пол.2019	1-е пол.2018	1-е пол.2019
ОУЧРиД	-	2	-	-	-	-
ОТиЦР	16	41	13	-	-	3
ОЛиК	14	19	14	-	-	-
ОПП		-		-	-	-
ОМиКА	6	-	6	-	-	-
ОФОиМС		2		-	-	-
Итого	36	64	33	-	-	3

За 1-е полугодие 2019 года поступило всего 78 обращений граждан, из них:

- письменных-36 (в т.ч на сайт Госагентства -1 );

- устных- 42 (в т.ч.через телефон доверия и общественную приемную-8).

Взято на контроль 36 обращений,

в т.ч. поступивших из:

- Аппарата Президента КР – 3

- Аппарата Правительства КР – 15

- Жогорку Кенеша КР – 4

- Прямые обращения граждан – 11

- Министерств и ведомств – 2

- по э/почте,на сайт ГАРТЭК и через портал обращений (kattar.kg)-1

По характеру задаваемых вопросов, можно классификацировать в следующем виде:

- жалобы на оказание услуг ТЭК – 9

- о предоставлении льготных тарифов на электроэнергию – 10

- о расчете тарифов на электроэнергию – 15

- о тарифах на тепловую энергию – 3

- о тарифах на природный газ – 1

- прочие – 40

По регионам:

Бишкек – 60

Чуйская область – 5

Нарынская область – 0

Иссык-Кульская область – 4

Джалалабадская область – 5

Ошская область – 2

Таласская область – 1

Баткенская область - 1

Из взятых на контроль 36 обращений, исполнено 33, нарушений сроков исполнения по обращениям граждан за 1-е полугодие 2019 года не имеется.

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